ClanIt | Support
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Support

Everything you need is a tap away, in the app.

ClanIt is zero knowledge, so only you hold the keys. That's why the things you're most likely to need are built into the app, rather than something we do for you.

Do it yourself Security & privacy Using ClanIt Pricing & subscriptions Your account & data Contact us
Need your data?

Press Export

Everything comes out as a PIN-protected file, whenever you want it. No request, no waiting.

Start over, keep the account?

Press Delete My Data

Wipes your tile items, notes, attachments, their keys, the clans you own beyond your Primary clan and your other devices. Your account, subscription and this device stay. Export first: it can't be undone.

Leaving altogether?

Press Delete Account

The account and everything in it goes, with a 14-day window to change your mind. Deleting your account doesn't cancel a subscription: cancel that first.

New phone?

Sign in, then your memorable word

Sign in with Apple on iPhone or iPad, or Google on Android, and verify your memorable word to trust the new device.

Lost a phone?

Revoke it from another device

Go to Devices on any trusted device and revoke the lost one. It loses access the next time it connects.

A payment question?

Apple or Google handle it

Open Manage Subscription in the app. Receipts, payment methods, cancellations and refunds are handled by the App Store or Google Play. Refunds on iOS: reportaproblem.apple.com. On Android: through Google Play.

Security & privacy

What does zero knowledge mean?+

Everything you store is encrypted on your device before it leaves it. We store only encrypted data and have no technical ability to read it. Not our admins, and not anyone we could be asked to hand it to.

Can you recover my data if I forget my memorable word?+

No. Your memorable word is part of your encryption keys and is never known to us. If you lose it, your encrypted data can't be recovered. That is the cost of true zero knowledge.

Is my information shared with anyone?+

Only if you share it. You decide who is in your clans and what each clan can reach, and you can revoke access at any time.

Do you collect my email address?+

No. You sign in with Apple on iOS or Google on Android, and we keep only an anonymous identifier. Apple gives us no email, and the email in Google's sign-in is discarded, never stored. Receipts come from Apple or Google, to the email on that account.

Does ClanIt show ads or track me?+

No. No advertising, no analytics SDKs, no tracking pixels and no behavioral profiling.

How the encryption works →

Using ClanIt

What can I store?+

Passports, driving licenses, insurance policies, medical information, emergency contacts, bank and card details, property information and much more. Each one is a tile item: labeled fields entered the same way every time, with the scan attached alongside. Notes sit apart, private to you and never shared. Missing a tile? Suggest it through Contact Us in the app.

Which devices does ClanIt run on?+

iPhone, iPad and Android. Add as many trusted devices as you like; each is added deliberately, and any can be revoked at any time.

Can iPhone and Android users share a clan?+

Yes. Anyone on either platform can join your clans. Your own account belongs to the platform you signed up on: an Apple account and a Google account are never linked.

Why not just use a shared folder or Notes?+

A folder shares everything or nothing, never reminds you of an expiry, and whoever hosts it can read it. ClanIt shares single tiles or items, tracks every expiry date, and is unreadable to us. Keep passwords in your password manager; ClanIt is for the details someone needs to read out.

What are ICE Cards?+

A clear card of the emergency details you store: blood group, conditions, allergies and medications, plus three emergency contacts. Encrypted end to end, and ready for anyone in your clan. ClanIt is not a medical device.

Does it replace my phone's Medical ID?+

No, they complement each other. Your phone's emergency info is the right tool for the lock screen. ICE Cards hold the richer picture, shared with your family.

Is ClanIt a backup?+

No. We deliberately keep no recoverable backup, so we can never restore something you deleted. Keep your own copies of anything you can't afford to lose, and export regularly.

Pricing & subscriptions

Is ClanIt free?+

Clan Basic is free forever, no card needed. Clan Plus and Clan Max add more members, unlimited tiles, attachment storage and in-app support, each with a one-month free trial. See pricing.

Does everyone in my clan need to pay?+

No. Joining a clan is always free. Your tier only sets what you can do as an owner, and never affects clans you're invited to.

Does it support Apple or Google family sharing?+

No. Tiers are per owner. Since joining a clan is free, family members only need a tier if they want to own clans themselves.

How do I cancel?+

Open Manage Subscription in the app, which takes you to your Apple account settings or Google Play. Canceling takes effect at the end of the period you've paid for. Deleting the app or your account does not cancel a subscription.

What happens if I downgrade?+

If you're over the new tier's limits, clans beyond your Primary clan become read-only until you're within limits. Moving to the free tier gives you a 14-day window, with reminders, to export or trim before content over the limit is removed. See our Terms.

Your account & data

What happens to what I've shared if something happens to me?+

Your clan members keep everything you shared: it stays on their devices, and each of them can export it at any time. If your subscription later lapses, a cooling-off window with reminders gives everyone time to export what matters.

Can my children use ClanIt?+

Yes. ClanIt is for families. Anyone old enough to hold an Apple or Google account under those platforms' terms can use it. For younger children, many parents keep their details, from blood groups to passports, as tile items they own themselves.

Are inactive free accounts deleted?+

Yes. Free tier accounts inactive for more than 90 days are permanently deleted. See our Privacy Policy.

Contact us

Raise a ticket in the app

Clan Plus and Clan Max include in-app support, the only channel we read. Tickets are plain text, so never include sensitive details. A ticket closes after 14 days of inactivity.

By post

ClanIt Ltd
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom

support@clanit.app exists because the app stores require one. Support happens in the app, so messages get an automatic reply pointing you there, and aren't kept beyond that reply.